Frequently Asked Questions
Answers to help you feel informed, safe, and supported
We know that reaching out for grief support can raise many questions—about how we work, scheduling, insurance, what sessions are like, and how we can best companion you through loss. Below you’ll find clear, honest answers from our team.
Insurance & Financial Information
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: Do you accept insurance?
A: We accept Atena, Cigna, Northwell Direct. Medicare is on our radar for the future.
We will verify your benefits and explain your coverage before your first session.
For other insurance companies, we are considered out-of-network (OON). Many insurance plans have out-of-network benefits that will typically reimburse between 50% to 80% of session costs after your deductible is met.
Prior to a consultation and session, our team will verify your benefits, explain your coverage, and make sure that you understand your benefits and cost per session.
After sessions, our team can provide documentation and support for you to submit to your insurance (or file claims directly when possible).
For more information about your coverage, please fill out our secure scheduling form where you will be able to upload your insurance card. Our team will check your benefits and get back to you to figure out a payment plan. You can also contact us with any questions.
Our goal is to reduce financial barriers and make this process as easy and accessible as possible for you!
Q: What is your fee and payment policy, and what if I can't afford the full rate?
A: Session rates depend on the clinician and experience. Our current rates range from between $100 (LMSW).
Individual fees are determined prior to beginning therapy.
We accept payment via debit card, credit card, HSA and FSA.
If you have out-of-network benefits we will work with you to assess your benefits and figure out a payment plan that is workable for you.
If you are unable to afford our full fee, please inquire about our sliding scale.
To apply for our sliding scale please fill out our secure scheduling form and/or contact us. Our team will be able to discuss sliding scale options and our sliding scale application process.
About Our Practice
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
DO NOT DELETE
A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: Do you only work with certain types of grief or loss?
A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: Are you currently accepting clients and referrals?
A: Yes! We are! To learn more about setting up an appointment, please fill out our scheduling form.
Scheduling & Availability
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
DO NOT DELETE
A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: Do you offer in-person or are you fully remote?
A: We are fully remote and do not currently offer in-person sessions.
Q: How do I schedule an appointment?
A: To schedule with one of our clinicians please fill out our secure scheduling form. There you’ll be able to tell us more about yourself, why you’re seeking support, and if there’s a particular clinician you’d like to work with. Our team will get back to you about connecting you with the right person. You can also contact us directly with any questions.
Our team is available Monday through Friday 9am–5pm EST. All requests will be answered within 24 hours. Requests made over the weekend will be answered Monday.
Q: Do you accept walk-ins?
A: No, we don’t. We are virtual and by appointment only.
To find out more information about us, our clinicians, and how we work or to set up an appointment please use our scheduling page.
Session Details & Policies
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: How long are sessions?
A: Individual sessions are 45 or 55 minutes depending on the clinician and insurance provider. Sessions for grief groups or couples are 50 minutes.
Q: What if I'm late?
A: We are by appointment only and we book our times based on our appointments. Your session time is your time and if you are late we will meet for the remaining time left in your appointment slot. Unfortunately, we are unable to extend the session time.
Q: What is your cancellation policy?
A: Our cancellation policy requires 48-hour notice of cancellation. Cancellation with less than 48 hours’ notice requires payment in full.
The Therapy Experience
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: This is my first time in therapy. How do I know if therapy, or one of our clinicians, is the right fit for me?
A: Part of therapy is building a relationship and it’s important that you feel comfortable and safe discussing the issues you most struggle with. Ensuring you and your clinician are a good fit takes intuition and dedicating time to build a relationship where you can make authentic progress.
Q: What can I expect in treatment?
A: In the first session, you and your clinician will discuss why you decided to seek support and begin discussing relevant current and historical information. Once in treatment, you will make connections to better understand your grief patterns, make changes, and learn the tools to address new issues as they arise.
Q: How long do you suggest your clients are in therapy?
A: Every person is different and wants and needs a different amount of time and type of treatment. Progress and growth take time and effort, and it's hard to quantify that without having first spent time with you in session, better understanding you and your goals. Some people are in treatment for 3 months, 6 months, 1 year, or longer. Our goal is to help you learn how to carry your grief and live your life in a way that feels fulfilling and sustainable, relate to therapy however feels best for you and your life, and for you to have agency over your own therapy.
Confidentiality & Safety
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: Is psychotherapy confidential?
A: The information discussed in the session is confidential and we will take every step to protect your information. It is unethical for us to disclose content about our work together, with a few exceptions listed below where we are required to break confidentiality:
- There is a clear and imminent danger to yourself or another person
- You disclose evidential information of abuse or neglect of a child, yourself, or older adult
- You authorize us to disclose information by signing a HIPAA form (e.g., to another treatment provider or family member)
- A court order
- In a natural disaster
Please see our Notice of Privacy Practices for more information.
Q: Do you provide case management?
A: We do not provide case management but we do offer counseling on end of life logistics and education on hospice care.
If you’re in need of case management services, some insurances provide case management depending on eligibility. Additionally, a variety of organizations such as your local grief support centers or health centers may have case management departments or referrals for case management.
Q: Do you provide emergency services?
A: We do not provide emergency services. If you feel you are in need of urgent services or crisis intervention, please seek emergency services, such as calling 911 or going to your nearest emergency room. Here’s a list of emergency and crisis support options:
- National Suicide Prevention Lifeline
- Crisis Text Line
- NYC Well (Talk. Text. Chat)
- And other local crisis resources available 24/7.
Staying Connected
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A: Nope! We provide support for every type of loss. As a practice, we have a high level of competence relating to grief, loss, and life transitions. However, we believe that everyone experiences grief in some capacity and that we are all impacted by loss in different ways.
Q: Can I connect with the Center for Integrated Grief on social media?
A: Yes! We have Instagram, and a monthly email newsletter where you’ll receive updates on our offerings, clinicians, groups, workshops, events, and our blogs!
Q: If I'm a current client, can I refer to you?
A: Please do! Our practice thrives on referrals from our clients! We're happy to know that you feel supported in your work with us to the extent that you want to refer others.
Please feel free to share our website, our scheduling page, or contact information with anyone who you think would benefit from working with our team.
Still Have Questions?
We’re here to support you.
Schedule a free consultation so our team can answer any remaining questions, get to know your unique situation, and help you find the compassionate grief support that feels right for you.
Secure Scheduling Form
To schedule your first session or consultation with our team, please complete the secure form below.
If you plan to pay for your sessions at least partially with insurance, we recommend completing this form on your smartphone, as you will need to upload clear photos of your insurance card.
Because each of our clinicians has different areas of expertise in grief and loss, please answer the questions as openly and honestly as possible. This helps us match you with the clinician who can best companion you through your unique experience.
Please remember that emails and text messages should not contain sensitive personal information.